Shipping policy
Thank you for shopping at Leighsa Mari! We are delighted to provide you with our natural skincare products and strive to ensure your order reaches you in a timely and satisfactory manner. Please review our shipping policy below for information on delivery times, rates, and other important details.
Processing Time
Orders are typically processed within 3-5 business days from the time they are placed. During peak seasons or promotional periods, processing times may be slightly longer, but we will always do our best to get your order shipped out as quickly as possible.
Shipping Methods and Delivery Times
We offer the following shipping options for domestic and international orders:
1. Standard Shipping: Estimated delivery within 5-7 business days for domestic orders and 8-21 business days for international orders, depending on destination and customs processing.
2. Express Shipping: For those who need their orders expedited, we offer express shipping with delivery typically within 2-3 business days for domestic orders and 5-7 business days for international orders.
Please note that delivery times are estimates and may vary depending on factors such as location, weather conditions, and carrier delays. We rely on reputable shipping partners to deliver your order safely and efficiently.
Shipping Rates
Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost for your order during the checkout process before finalising your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery and estimate its arrival.
International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your country's customs office for more information on potential fees before placing your order.
Order Changes and Cancellations
If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to modify or cancel it.
Shipping Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error. If you realise you have provided an incorrect shipping address, please contact us immediately, and we will do our best to assist you.
Lost or Damaged Packages
In the unlikely event that your order is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact us at hello@leighsamari.com. Our customer service team is here to assist you and ensure you have a positive shopping experience with Leighsa Mari.